Order types and price

Customers can place all orders through the website: www.bonsaipavia.es.

Each customer declares the full ability to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through Bonsai Pavia.

Pressing the button "Pay" during the checkout process, the member accepts fully and unreservedly all Terms of Sale.

The data recorded by Bonsai Pavia constitutes proof of the transactions made between Bonsai Pavia and members of your private community. Bonsai Pavia will send you an email confirmation to confirm the purchase.

The contractual information is presented in Spanish language and will be confirmed at the latest at the time of delivery.

The prices of our products are inclusive of all taxes, but do not include transportation costs.

Bonsia Pavia reserves the right to change prices at any time and the products will be billed based on rates in effect at the time of the registration of the orders (subject to availability of the products), except in case of misprint manifest.

The products remain the property of the supplier until the moment a full payment has been made.

Bonsai Pavia reserves the right to refuse any order for any member who has having a current dispute.


Bonsai Pavia will make every effort to please all customers in demand for its products.

In case of product unavailability after an order has been placed, the customer will be informed promptly ad given two options: either replace the product with another similar or cancel the order altogether.

In case of order cancellation, the time of the refund paid unto the customer's bank account will depend on the type of bank card and conditions of each bank. These conditions are described in the "Delivery" clause section.


For your own safety Bonsai Pavia has relied on a safe system of payment by credit card through a payment gateway.

The bank details entered are encrypted and transmitted securely to servers to the banking entity and then are verified with the issuing bank to prevent fraud and abuse.

This method of data entry is guaranteed by SSL encryption technology (Secure Socket Layer) -128 bits, one of the most advanced systems currently available and effective protection, through which, no third party will have Internet access to this information to bank information entered by the customer.

Only the Bank and PayPal have access to those associated with these payment methods bank details so that Bonsai Pavia neither knows nor registers these data during payment transaction.


All products sold may be returned within 7 days from the date of delivery in accordance with the provisions of the Spanish Retail Trade Act.

Previously, the customer must indicate their intention by email. Bonsai Pavia will reply by e-mail specifying the precise instructions for returning the product.

Return costs are borne by the customer.

The refund customer's account as a result of this refund is made within 7 days of receipt of the goods by Bonsai Pavia.

The return cannot take place in any case if the products supplied were clearly used.

The products must imperatively be returned properly protected in their original packaging, in perfect condition (not damaged or soiled by the client) with all accessories, instructions and documentation. They will be sent to the location specified by Bonsai Pavia following the precise instructions for returning the product sent via email.

In the event that the return is not accepted by the supplier by understanding that the product whose return is intended have been used, these products will remain in the distribution warehouse for pickup by the customer for a period not exceeding thirty (30) days from its return.

Nor may it returned the packet fails to show any attachment to identify the sender (point of order, name, address, etc).

The costs and risks associated with returning the product are borne by the sender, who will send them safely and with the necessary guarantees that the returned goods arrive in perfect condition.

Through Bonsai Pavia you can make returns of products purchased by the amount thereof. Upon receipt / s / returned products, Bonsai Pavia verify that they are in good condition and proceed to the payment of the full amount paid minus shipping costs (for the reception of the product by the customer), regardless of the amount of the returned product.

Anyone who return your product will receive an email informing you of the refund.


Warranties and after-sales services are governed by Royal Decree 1/2007 of 16th November approving the text of the General Law for the Protection of Consumers and Users. According to this standard, the seller is obliged to deliver to the consumer and user products which comply with the contract, responding in front of customer for any lack of conformity. The consumer and user have the right to repair the product, replace it, make a discount or end the contract.

Liability, settlement and applicable laws

Bonsai Pavia will not be held liable for breach of contract in case of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular, postal services and transport and / or communications, flood or fire. In case of dispute, the Member shall be addressed in priority to Bonsai Pavia for an amicable solution.

Madrid Courts have exclusive jurisdiction. These general conditions of sale in Spanish language shall be interpreted and made in accordance with the Spanish law. Any disagreement which may arise on the occasion of its validity, interpretation or execution shall be submitted to the Courts of Madrid, to which exclusive jurisdiction was expressly made.

Changes to the general conditions of sale

Bonsai Pavia reserves the right to modify the terms and conditions of sale without notice and may change, delete or add content and services provided through the same as how which these appear presented or located on their servers.

These changes must be accepted by the user each time a new purchase has been made effective through Bonsai Pavia page.

Members of the "gated community of Bonsai Pavia" not confirming the amendments to the general conditions, must notify and, from the date on which the new version will enter into force, should stop using the Bonsai Pavia services. In the event any of the terms of the general conditions was illegal or unenforceable shall be null and void and implemented as agreed by the parties and failing grounds in the Spanish Civil Code.